Frequently Asked Questions

FAQ

1When will my order arive
Depends on where you are and when you placed the order. NorCal orders placed before 4PM Monday-Friday arrive the following business day. SoCal and some locations may take two days but this is rare. Weekend, same day, on-demand delivery is available in select areas. New markets are will be added soon.
2Is your packaging discrete
Very discreet and professional. We believe that the right to personal privacy is our most sacred right and we do everything we can to protect yours. Shipped orders arrive in a clean, professional yellow envelope with a shipping label with your name on it. There are no markings on the envelope, and the courier delivering it does not know the contents of your package, and does not work for High Priority directly. Same-day orders are delivered by High Priority personnel, but they do not know the contents of your order. That's your business.
3I received a faulty/broken product, can I return it?
We treat issues like this on a case by case basis. Please use our chat feature, or send an email to sales@high-priority.org with a description of your issue, and a representative will contact you to work out a solution. Please note, we will not exchange used product unless it has a manufacturers defect.
4How many puffs can I get out of a cartridge?
Depending on the user – length of puffs and daily usage. Typically a full cartridge should provide between 100-500 inhalations.
5How do I store my cartridge?
It is best to keep your cartridge upright at or below room temperature and away from direct sunlight. It is recommended to keep silicon covers on your cartridge when not in use, especially when on the go.
6What is the shelf life of my cartridge?
With proper care your cartridge will last well over 90 days before potency, taste, and color are affected by factors such as sunlight, oxidation, and extreme temperatures.
7Why did my oil turn darker color after I used it?
This can happen for a few different reasons if you don’t use your product daily natural oxygen and UV light over time will reek havoc on all those precious concentrated cannabinoids causing them to become oxidized. Another common reason is you may be taking too long of drags too frequently, these cartridges are designed to flow a certain amount of oil before having to re-saturate, not allowing enough time will cause burning to the to cotton batting used to absorb and deliver oil to the ceramic cell and also cause oil darkening, refer to the back of the packaging for more info Not to worry your oil is still safe to consume but may not taste as fresh as the day you bought it.
8How do I know if my battery needs to be charged?
When puffing, the light-up tip of the battery will blink when the battery is low; no light will indicate a dead battery. your battery on charger when it is fully charged. Do not charge overnight and be sure to use only the included USB charger that is included with your battery.
9My cartridge is leaking, what should I do?
Immediately remove the cartridge from the battery, then clean the connection with a q-tip and rubbing alcohol. Place the faulty cartridge back into original package and contact us.
10Troubleshoot 2WNTY3 Cartridge
11Best Practices
Always store your unused cartridges TIP UP in a cool, dry place (pantry conditions are best). Once ignited, always keep your device and cartridge in an upright position (TIP UP). We suggest placing in a cup/mug. Do not leave your cartridge exposed in places where it will be subjected to extreme temperatures, such as your car or a windowsill. Never put a cartridge on a device into your pants pocket. If you put it in your handbag, be sure to remove the cartridge or ensure the device is in the off position. Strongly recommend keeping your device and cartridge in a case. Keep your Cartridge and Device Clean. You should periodically clean your device and cartridge. Simply remove the cartridge from the device, and wipe the connection points with a swab dipped in alcohol.